Legal Information and Complaints

Legal and Regulatory Information

The Asbestos Law Partnership LLP (“The Firm”) is required to provide this information by the Electronic Commerce (EC Directive) Regulations 2002.

Our Firm

The Asbestos Law Partnership LLP is a limited liability partnership registered in England and Wales with registered number OC415464. The LLP’s registered office address is at Savile Croft, 9 Savile Road, Halifax, HX1 2BA. A full list of members is displayed at the registered office address. The word ‘Partner’, used in relation to the LLP, refers to a member of the LLP.

The Asbestos Law Partnership LLP’s VAT Registration Number is 260480911.

Our Regulator

The Asbestos Law Partnership LLP is authorised and regulated by the Solicitors Regulation Authority, SRA number 636400. The Firm is subject to and abides with the rules and principles of professional conduct as set out in the Solicitors Regulation Authority’s Handbook, which can be accessed here.

Our Offices and Contact Details

The Asbestos Law Partnership LLP has offices in Halifax, Manchester, Liverpool and Birmingham. Contact information for the Firm’s offices including address and telephone number can be found in the Contact Us section of this Website. The Firm can be emailed on info@thealp.co.uk.

Website Content

The information contained on the Firm’s Website and the opinions expressed are for general legal information purposes only and do not take into account your individual circumstances.

The Website content refers to the law that applies in England and Wales only. You should be aware that the laws and regulations may be different in areas outside of England and Wales.

Even though every effort is made to ensure the information contained on this Website is accurate and up to date, it should not be treated as a complete, authoritative or accurate statement of the law. The Website content may not reflect any recent changes in the law that applies in England and Wales. The Firm cannot accept any responsibility for mistakes or omissions.

The information contained and opinions expressed on this Website do not constitute legal advice and should not be relied upon or substituted for legal advice. If you need legal advice, then you should contact a Solicitor before taking any action.

The Website contains links to other, external websites that you might find helpful and informative. The links have been provided solely for your convenience. The Firm does not operate or control these websites. If you click on the link the website will open in a separate window. By providing the link we are not seeking to endorse the website, those that manage or control it or the website’s content. We also do not have any control over the website and its content and cannot accept any responsibility for it.

If you have any feedback, comments or suggestions on our Website and its content then please do Contact Us or email us at info@thealp.co.uk .

Please also read our Privacy and Cookies policy and Terms and Conditions for more information about using our Website.

Hoax Correspondence

The Firm has personal contact with most, if not all our Clients, either in person or over the telephone. We do not engage in making cold calls.

If you receive any contact from anyone from the Firm, then you will receive full contact and regulatory details about the Firm and the contact details of the writer.

If you are suspicious about any unsolicited or unusual correspondence that you receive in the Firm’s name, or from someone posing as from the Firm, then please Contact Us or email info@thealp.co.uk.

The Firm does not accept responsibility or liability for malicious or fraudulent correspondence, including letters, telephone calls or emails, purportedly coming from this Firm. It is the recipient’s responsibility to ensure that any letters, telephone calls or emails coming from this Firm are genuine before relying on anything contained within them.

Please be aware and vigilant if you receive any unusual correspondence. More information about scams and frauds visit can be found on the website of the Solicitors Regulation Authority http://www.sra.org.uk/consumers/problems/fraud-dishonesty/scams.page

To search recent and ongoing scams visit http://www.sra.org.uk/alerts/

Complaints

We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we have provided then you should inform us immediately, so that we can do our best to resolve the problem.

In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues at this stage. If you would like to make a formal complaint, then you can read our full complaints procedure here. Making a complaint will not affect how we handle your case.

The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.

You can raise your concerns with the Solicitors Regulation Authority.

What do to if we cannot resolve your complaint

The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.

Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first.

The Legal Ombudsman expects complaints to be made to them within one year of the date of the act or omission about which you are concerned or within one year of you realising there was a concern. You must also refer your concerns to the Legal Ombudsman within six months of our final response to you.

If you would like more information about the Legal Ombudsman, please contact them.

Contact details

Visit: www.legalombudsman.org.uk

Call: 0300 555 0333 between 9am to 5pm.

Email: enquiries@legalombudsman.org.uk

Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ